Our back office / call centre's operating hours are the most extensive in the industries in which we operate. We have dedicated phone lines set up for each individual contract and our agents are notified of the identity of the incoming calls. i.e. DSPS, DLR, South Dublin, Fingal and more.
We have a highly skilled and dedicated team trained for each contract and a support back up for each team.
Our teams have been supplemented with live chat capability through our website and our websites have been updated with specific contract customer feedback forms.
Our payment processes include an automated voice-recognition option, live agents, online facilities and a contract specific postal address.
We deal with over 70,000 incoming calls per annum through our call centre and process thousands of correspondence each year.